$79, credited toward the cost of an approved repair. You get a written quote before any repair work starts, and nothing is repaired without your approval.
It depends on the part and the labor involved, so the honest answer is that we quote it after the diagnosis rather than guessing over the phone. You see the full price in writing before you decide, and you are free to decline — in that case the $79 covers the visit and nothing more is charged.
Same-day or next-day, subject to availability and the day's route. If you need it today, calling is faster than booking online, because the phone reflects what is actually still open on the schedule.
Some parts are on the truck and some have to be ordered, especially on premium and older models. We tell you the expected timeline as part of the quote, before you approve anything, so an ordered part is never a surprise.
Every completed repair carries a 90-day warranty on the documented repair and the installed part, extended to 1 year on premium brands. If that specific repair fails inside the warranty period, the return visit is covered.
A useful rule of thumb: if the repair runs more than about half the cost of a comparable new appliance, replacement is usually the better value — and appliance age matters too. Our repair-or-replace guide walks through it, and the diagnosis gives you the real number to weigh.
Clear access to the appliance and, if you can, have the model number handy — it is usually on a sticker inside the door, along the frame, or on the back. For premium built-ins, a photo of the installation helps us plan cabinetry access before we arrive. In an apartment building, let us know at booking if a building super or elevator reservation is needed.
West Hollywood, Beverly Hills, West Los Angeles, Studio City, Sherman Oaks, and Santa Monica.
Premium brands like Sub-Zero, Wolf, Viking, DCS, Thermador, JennAir, Fisher & Paykel, and Dacor, and mainstream brands like GE, Whirlpool, Samsung, LG, Bosch, KitchenAid, Maytag, Frigidaire, Kenmore, Amana, and Hotpoint, subject to model and parts availability.
Yes.