Before you call
- Check the drain hose for kinks. A hose bent sharply behind the machine restricts drainage — pull the washer out slightly and check the path.
- Clear the drain pump filter. Most front-load washers have an access panel with a small filter that traps coins, lint, and debris — a full filter is a very common cause.
- Make sure the load isn't unbalanced. A washer that stops mid-spin (rather than failing to drain) is often just redistributing an unbalanced load — pause and rearrange the clothes.
- Check for an error code. Many machines display a code for drain or spin faults — a quick note of the code saves diagnostic time on the visit.
- Confirm the drain hose isn't too high. Some installations route the drain hose higher than the machine's pump can push water — worth checking against the manual's height spec.
When it's time to call a technician
If the filter is clear, the hose isn't kinked, and it still won't drain or spin, the pump, motor, or a control board component likely needs a technician.
$79 diagnostic fee, credited toward an approved repair · written quote before any repair work begins · 90-day warranty, 1 year on premium brands · licensed and insured.